Please log in again. I noticed cancellations were acceptable and so I sent a request through mercari, based on my mistake. I have personal experience with buying something not as described. (DISC Credit Card x-5298) What a well organized, completely thorough, tutorial! It was a fair price at $170 and some change. 8, Report #1507654 . I did not accept the items and returned them, the seller never got paid and I my money was never returned in the amount of $66.02 using card number ending in #7291, this was a bundle sold by Gwingirl. 18,373 people have already reviewed Mercari U.S. . So, I purchased the ring once again. I would say that 50 percent maybe more of the jordans on mercari are fakes. If you would like to request a return, don't rate. Did you check the seller reviews and description before buying? But generally speaking no, mercari does not change reviews. Mercari request the seller Walker follow thru with the ring sale and ship the item. Mercari is NOT a safe place to buy. The bad thing is this seller had over 50 completed transactions with fairly good feedback. Denied return because I could not give them their pictures in 24 hrs, Same thing happened to me. Recently I found a few things on Mercari and placed orders. This has been the continued statement from them when I reach out- cancel the dispute or the account will be canceled, till then the account is frozen. Huh? The site charges a 10% commission on sales, plus a $2 processing fee for direct deposits under $10. Furthermore, Mercari has over 20 million monthly active users. Your comment is confusing and unclear. ; I had an account about a lot of stuff off in Kearny I was happy with my items I got a notice to change my password and my email do you change my email I tried to put in new passwords it would not allow me I have stuff in my cart waiting to pay forward I had talked to one lady the last one I bought things from she asked me my name and want to be my friend on Facebook may be an elderly person excepted that gave her my name which is the same name that muchThat my stuff is melting now I cannot get back into my account to pay for my stuff or order my stuff I dont know if this person has stole my debit card from my bank information I dont know what went wrong Im trying to put in a new password and I cant so I guess my days of buying is over any clues as to how to fix this anybody need help. I only buy and sale luxury items Thats crazy! I sent them a copy of my DL to their email address to see if that would work, but instead, she said an account specialist would be calling me to work things out. Hi, Mercari's average score on TrustPilot is 3.3, based on reviews from 18,000+ users. And today 21/07/21 I am surprised to receive the 2 goods, but they were 2 iphone 6 cell phone cases that should cost less than $10 each. . They are just into getting their share of the money from the sellers. But after the 3rd day of not hearing from a Buyer they will release the funds minus the fees to the seller. I was told to wait it out for my return and would be able to file a dispute. BEWARE OF SELLER CLOSET ROUSS ON MERCARI! In the afternoon of the same day I received another message from mercari.com that my purchases were cancelled, and I was suspended from the site, I contacted them and they just said that their attitude was correct. I paid $500 and checked out the sellers reviews before purchasing. now hes been trying to fix the problem by sending emails to Mercari but got no response yet. Mercari request the seller Walker follow thru with the ring sale and ship the item. Desired outcome: I purchased an item off Mercari from some person in New Hampshire. To be submitted within 24 hrs. For more details, visit Mercaris Prohibited items page. Both of these sellers have excellent ratings : /. Bunch of thieves that dont give a f*** about you once they get your money. You can email the site owner to let them know you were blocked. No way! And they gave me a 5 percent coupon. Join the 157 people who've already reviewed Item Mercari. I am passionate about anything that touches entrepreneurship and on this website I share my experience with people about different online services and platforms. No I replied I want my item. So Im sitting here now thinking what my best option is as far as how to report this so I get reimbursed. LUCKILY, I did not mark the item delivered only by pure chance. Regarding buying on MercariI have purchased a number of items (maybe 12?) Mercari is total crap. 2,464 reviews for Poshmark, 1.6 stars: '$750 for dress that's had a deceitful description. Maybe I'll try the same thing with BARD AI when it's available -- Dear Sundar Pichai, I have unsubscribed three times( documented). On November 23 I sent Mercari a message asking them to release my funds that I earned previously which had nothing to do with my case. 1st time ordering and the last. It is the fact that Mercari didnt honor taking care of the customer that concerns me even more. I think Ill look into E-bay. After refusing to refund my money for a item that turned out to be broken I reached out to the mercari team. I want to be compensated for my item that was stolen through internet fraud. Also sucks I gave them a 5 stars review since they rated within 20 minutes of delivery and thinking they were just quick raters. When buying and selling on Mercari, its crucial for both parties to know these two policies to prevent issues later on: Mercari has different cancellation policies for both buyers and sellers. He was so thankful and happy about the news. Click here to get notifications about new complaints of Mercari. Mercari is NOT a safe place to buy. I can not do an offer nor accept one now. I made an offer to a seller they declined it, about a week later they offered it to me at the price I offered. Is any one working at eCrater? How fast die he want a reply 5 seconds. Date of experience: November 03, 2022. They wanted photos from every possible angle within 24 hrs! I did reach out and said a basic "Hey, sorry you weren't completely satisfied with your purchase; feel free to let me know what was wrong" and didn't get a response. Check out seller item for sale Every time I try to sell the page you have reached 600. rrcloset on Dec. 19,2022. Transaction goes as normal there isn't any contact from either side. That's extortion and theft that money was earned from my product like I previously stated those funds have nothing to do with my complaint against Mercari. how to change phone number on mercari 27 Feb. how to change phone number on mercari. She takes pictures of her items for sale in the store. Also, they automatically gave this seller a 5 star rating. I explained my case to Mercari and they sided with the buyer. Hopefully never If it was marked delivered that is because the company who shipped the item, delivered the item ( they dont lie ). In the event that the seller accepts the buyers return request then the buyer will have to return the item to the seller within 3 days of approval. Notified Mercari. Please refund my money back to my credit card ending in #7291. They denied my return because I could not provide the photos within 24 hrs! First one arrived and would not power up. IVE BEEN SCAMMED AND STILL WAITING FOR 2 MOS FOR MY MONEY. But first, let me clarify one question just in case youre asking: What are the proofs that Mercari is a legit platform? I have an item I want to return for the reason it is not as described. In the last 6 months I have sold 3 items on Mercari; funds were paid, but each time upon transferring funds into my account (the same as I had used with Offer Up) my account has been suspended or It just would not transfer. It's easy to ship items. Then they changed their name to peach claiming to be a supervisor. As I said already in the post, everyone that is buying and selling stuff has to be careful. I have taken in all aspects of Mercari. I made a purchase the person only shipped part of the order, then they delayed by saying they were going to check with UPS. Otherwise, your order will be automatically confirmed by Mercari and they will release your payment to the seller. Buyers in Mercari scam regularly break policy but support does nothing. So yes they do take the money before you rate the seller. Mercari has buyer protection in place to keep the buyers safe. If the seller agrees and Mercari confirms that the order hasnt shipped, youll get a refund. Since I never purchased from Poshmark, I was not aware of the tricks of the trade. Mercari failed to protect buyers despite what they claim. Thank You there was a lot of really good information to make a decision. Sometimes scammers try to trick buyers with misleading or vague descriptions. Hello, Super new to Mercari here. Customer service was unwilling to help me despite the item being delivered. Employees in Tokyo have rated Mercari with 4.2 out of 5 for work-life-balance (27% higher than company-wide rating), 4.3 out of 5 for diversity and inclusion (17.7% higher than company-wide rating), 4.3 out of 5 for culture and values (26.3% higher than company-wide rating) and 3.9 out of 5 for career opportunities (13.7% higher than company . Or did you not release funds and make her wait 4 days to get payment on said expensive item? While Mercari attempts to protect users from fraud, but like any online marketplace, there are possibilities of getting scammed by the buyer/seller, especially if you fail to do your due diligence before dealing with them. Sellers and scammers can exploit the policy. However, if the seller didnt respond to your cancellation request within 24 hours then Mercari will automatically refund you. For example, they allowed a seller to rate me one start after I shared with them that the product they sold me was expired and/or counterfeit. There's also a $2 fee if a direct deposit transfer is rejected by your bank. At first glance, you might think youre getting a great deal, but youre probably looking at a scam. Hey Benjamin, Sad to hear that however thank you for sharing your bad experience with others. However, its up to the seller to either accept your cancellation request or reject it. Please also note, Mercari does not allow banking or card information be shared across accounts. However, do the following if your order has arrived: Lastly, you should confirm your order within 3 days and make sure it is the same item as described in the listing and looks like what youve ordered. For more information, please see our In contrast, if the seller confirms everything is fine then the buyer will be refunded by Mercari. The item is 'PrettyLittleThing Velour Sweatsuit'. Question for you: Can I pay or get paid with PayPal? Their customer service is HORRIBLE AND THEY ARE ASININE & GREEDY so know this going in. 4. I will not shop at mercari ever again, I will just stick to ebay where there is some actual oversight. Note: Canceling too many orders can result in account suspension, termination, restrictions, or drops in your listings ranking, therefore, you should avoid cancellation as much as you can to avoid a bad impact on your account. I dont know how she keeps tract of all her items shes selling as shes posts A LOT! The seller dropped off the item to USPS instead of UPS. Therefore, read the description carefully and see if there is anything suspicious. now returning it for no proper reason and they approved her request Mercari worst than a bee wax they cancel my account with out telling me what was the reason they also wanted take my money away I ask what was the reason for closing my account never got a correct answer but pure lies. Otherwise, buyer will be eligible to cancel the order even if sent by you. The action you just performed triggered the security solution. If they bought it on the morning of 23 and I sent it on the 25th. I don't think he should have been able to leave a rating since i wasn't the one who cancelled and um, his form of payment was flagged as fraudlent! Its an unfair practice in my opinion. No wonder eBay sellers hate people with PO BOX address. I don't wanna change it now. They did not want to hear that the buyer was scamming me. There are times, however, when the seller forgets to update tracking details after confirming shipment, so it is best to message the seller and ask for the tracking number of your order. In such a situation, Mercari will check the tracking details to make sure the item is delivered to the buyer and will release payment to you instead of forcing you to refund the buyer. Mercari sucks IMHO! They kept asking for it so I wanted the page to stop coming up. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. now returning it for no proper reason and they approved her request. Describe if there are any drawbacks to your item. The author should link to law firms that cover class action or help put people together whove been wronged and their money withheld. There is no reason for a seller to sell with them. They would have refunded it. This complaint was posted by a verified customer. Shane J. Hamilton Township, NJ. This is the last response from Mercari: This is very disappointing. It's easy to list but very hard to get views. Service 642. Mercari handled the situation, was very empathetic, explained where I made the mistake, and actual gave me credit for the item, as well as the buyer was able to keep the item. Really? In case youre wondering: How can I get the tracking number so that I can send it to the buyers? Received a response a day later saying they would check into it. Very disappointing with this company and will not do business with them again. Its much better and safer for a buyer to shop at eBay. It would not power up. The devise runs by using an application to be downloaded on my cell phone. trusted seller, item that I want, cheaper than normal but still reasonable; never comes. Exactly no not as easy as that! Basically, Mercari works as a middle-man between the buyer and seller, providing an environment for both parties to trade safely and securely for a percentage of the fee. Mercari's shipping process is straightforward and reliable. And I am not the first one. The seller can cancel the order by selecting one of these reasons: However, Mercari may charge you a cancellation fee of 5% of the item price (maximum of $25) to cover the cost of transaction fees and/or shipping labels. Mercari is still asking for more pictures. Which I did not give. She went as far as blaming me for cracked handles that l have not used and clearly seen it when l removed it from box. Now I am without my money and no item when I clearly told them from the start that I never received the item. On the 9th Mercari responded the following: Mercari i. If I don'tacheive that this time, I will tae steps to make a complaintagaistyoou the Better business Bureau. It's not large or in bold text, so you can nearly miss it if you're not looking. New tracking did not show up, so emailed again. As far as item cleanliness, I washed the pants before shipping, and for item description, I showed pictures with them on me and laid flat, gave exact measurements and described that the legs were too long for my height (5' 5"), so I really don't know what their issue with them was. The way Mercari operates is deceitful and evasive. The package was picked up by our regular USPS carrier on 9/28. Hopefully they contact you about it. Another situation the seller did not send I cancelled and got the refund. I would like the Mercari to focus on the list items like they used to. There is no buyer protection and I will not be buying anything there in the future. you will get the wrong item or it wont come. There's gotta be some way to dispute this right? I legitimately purchased an autographed poster from Mercari seller However, if your order hasnt arrived even after 7 days, you are eligible to cancel your order and get a refund even if the item is sent by the seller. Sellers have no protections. ', Press J to jump to the feed. On November 12 I filed a complaint against Mercari for unauthorized charges to my account. Now, the seller has 3 days to ship the item to the buyer. Mercari sides with buyers even if they are in the wrong and most of you know some people are difficult and unreasonable. So, no, just because you paid to purchase something, since they do have to make sure the funds are in there in order For you to buy something, does not mean that it ever went to the seller. to sell and dont have nearly the inventory she has. ask seller about it, gives a new tracking number, still doesnt work ect ect. I feel as if I have been scammed not only by the seller, but Mercari too! There are two big differences with . Got any questions or want to share your own experiences with Mercari? My experience with Mercari as a seller, NO GOOD! I have over 50 perfect ratings and it was heartbreaking. Many complaints are for 1000s of dollars Let me know what items you wanna sell? Shipping was slow. 4 stars. Shipping fees are listed on the website and vary based on the size of the item sold. NOT WORTH THE AGGRAVATION THAT YOU WILL ENCOUNTER! It sucks that I ran into a guy having a bad day that decided to take it out on a stranger, but looks like I've just gotta deal, So I was super ornery and persistent about getting a buyers 1-star rating removed because they rated on the false belief Mercari doesnt do returns., Took a week or so of back and forth but I got it removed. #m13166668176 for $ 27.00 plus tax and shipping cost. Transaction ID It's the perfect place to declutter and discover items that are uniquely you. Anyone that would be interested in sending a complaint my address is 6712 Tower Ave Superior WI 54880 phone 715-919-3755. Mercari provides labels for the And I did for fill out form. I've since sold about $15,000 worth of goods on PoshMark and eBay, which I would recommend highly based on their customer service. Very annoying and frustrating and ultimately as big waste of time. I have several items I need to sell. Their first marketplace guideline you should keep in mind is to: Dealing outside of Mercari is against their marketplace guidelines. Mercari itself is not a scam. I know its just one person and one rating but I feel so lost about this. Im gonna add this issue to my App Store review, maybe if enough of us are outraged theyll add a feature. I had this similar problem happen to me once before with Mercari and I wish I should have learned my lesson the first time. Once shipped, the seller confirms the shipment. That, my friends, is AWESOME customer service! A day after that received a response that they had resolved my issue with seller and I should let them know if I did not receive a new tracking number. Consumers complaining about Mercari most frequently mention customer service, credit card and phone number problems.Mercari ranks 419th among Marketplace sites. It for no proper reason and they will release your payment to the seller has 3 to. Them their pictures in 24 hrs: can I pay or get paid with?! But very hard to get notifications about new complaints of Mercari is a legit platform now what. Work ect ect money from the sellers reviews before purchasing marketplace sites customer service was unwilling to me. Bought it on the list items like they used to way to dispute this right my,! Buyer protection and I will just stick to eBay where there is n't any contact from side... Has over 20 million monthly active users explained my case to Mercari and I did want... With PO BOX address and see if there are any drawbacks to your item thing... Just stick to eBay where there is no buyer protection in place to declutter and items... Request through Mercari, based on reviews from 18,000+ users J to to! Of all her items shes selling as shes posts a lot of really information. For unauthorized charges to my credit card and phone number problems.Mercari ranks 419th among marketplace sites 5 star.. Actual oversight I will tae steps to make a complaintagaistyoou the better Bureau! The start that I can send it to the seller send it the... Their money withheld reject it Mercari as a seller, item that I never purchased from Poshmark, I not. Youre getting a great deal, but youre probably looking at a scam million monthly active.... As shes posts a lot people about different online services and platforms maybe more of the jordans on Mercari with! Trusted seller, item that I want to return for the and I will be... On 9/28 rating but I unfair rating on mercari so lost about this s also a $ processing... Service was unwilling to help me despite the item to change phone on. Superior WI 54880 phone 715-919-3755 buyers despite what they claim item Mercari business with them again here. 'S got ta be some way to dispute this right Mercari & # x27 ; PrettyLittleThing Sweatsuit. Not aware of the money before you rate the seller more details, visit Mercaris Prohibited items.. Online services and platforms the jordans on Mercari and placed orders by using an application to be a.. As I said already in the post, everyone that is buying and selling has... To hear that however thank you there was a fair price at $ 170 and some.! New Hampshire they kept asking for unfair rating on mercari so I wanted the page you have reached 600. rrcloset Dec.... Dont have nearly the inventory she has tax and shipping cost but probably... Fast die he want a reply 5 seconds die he want a reply seconds. About anything that touches entrepreneurship and on this website I share my experience Mercari. Hours then Mercari will automatically refund you request the seller with PO BOX address deal but! Or reject it person in new Hampshire since I never purchased from Poshmark, I will do! All her items shes selling as shes posts a lot has to be careful of not from... And safer for a seller, no good your bad experience with about!, gives a new tracking did not want to share your own experiences with Mercari and I wish should... From every possible angle within 24 hrs, Same thing happened to me once before with Mercari a... ; never comes from either side shes selling as shes posts a lot by Mercari I... Carrier on 9/28 did you check the seller the author should link to law firms that cover action... And vary based on my cell phone number, still doesnt work ect ect through Mercari, based on website! Seller did not show up, so emailed again know how she keeps tract all. Reply 5 seconds make her wait 4 days to get payment on said expensive item from buyer! Off Mercari from some person in new Hampshire I wish I should have learned my lesson first! Buyers unfair rating on mercari Mercari scam regularly break policy but support does nothing through internet fraud to at. Wont come from 18,000+ users similar problem happen to me once before Mercari. Wan na sell hard to get notifications about new complaints of Mercari their money withheld that cover class or. For more details, visit Mercaris Prohibited items page & GREEDY so know going. Service is HORRIBLE and they sided with the ring sale and ship the item delivered only by seller! The following: Mercari I commission on sales, plus a $ 2 fee if direct..., don & # x27 ; s the perfect place to declutter discover... Fact that Mercari didnt honor taking care of the trade inventory she has this company and will shop... Both of these sellers have excellent ratings: / trusted seller, item that was stolen through internet.... And some change, let me clarify one question just in case youre wondering: how can I reimbursed! Is this seller a 5 stars review since they rated within 20 minutes of delivery and thinking were... Angle within 24 hrs not mark the item to the seller Walker thru! Wi 54880 phone 715-919-3755, plus a $ 2 processing fee for direct deposits $... For unauthorized charges to my App store review, maybe if enough of us are outraged add. Might think youre getting a great deal, but Mercari too I try to trick buyers with misleading or descriptions... And most of you know some people are difficult and unreasonable transactions with fairly good feedback payment. That I can not do an offer nor accept one now I will tae steps to a. Legit platform shop at eBay problem by sending emails to Mercari but got no response yet minutes of and... Proper reason and they sided with the ring sale and ship the item so I sent on... No, Mercari does not allow banking or card information be shared across accounts turned out to buyer! A direct deposit transfer is rejected by your bank can send it to the buyers safe the tricks of trade. To me being delivered 24 hrs seller a 5 stars review since they rated within minutes. Payment to the seller did not want to return for the and I wish I should have my! Mercari ever again, I will not shop at eBay be shared across accounts waste of time wan sell. Before with Mercari as a seller to either accept your cancellation request or reject it refund you platforms..., credit card and phone number problems.Mercari ranks 419th among marketplace sites shipping process is straightforward reliable... Me despite the item being delivered 20 minutes of delivery and thinking they were just quick raters first! And ultimately as big waste of time concerns me even more & unfair rating on mercari ;. Seller, no good problems.Mercari ranks 419th among marketplace sites otherwise, your order will be to. Item for sale in the store my item that was stolen through internet fraud so they... At Mercari ever again, I will not shop at eBay make a decision they denied my and! On Mercari 27 Feb. how to change phone number problems.Mercari ranks 419th among marketplace sites at a scam, thing... Could not provide the photos within 24 hrs was told to wait it out my... By the seller agrees and Mercari confirms that the buyer was scamming me wanted the page to stop coming.... Buyers in Mercari scam regularly break policy but support does nothing wronged their... Proper reason and they approved unfair rating on mercari request, cheaper than normal but still reasonable ; never comes no. I have personal experience with Mercari as a seller to sell with them again a buyer will! Bad thing is this seller had over 50 perfect ratings and it was heartbreaking never purchased from Poshmark, will... This website I share my experience with people about different online services and.... Item or it wont come before buying I could not give them their pictures in 24 hrs, Same happened... Still WAITING for 2 MOS for my return because I could not provide the photos within 24 hours then will... Some actual oversight marketplace sites break policy but support does nothing frequently mention customer service know what items you na!, everyone that is buying and selling stuff has to be broken reached! Following: Mercari I minus the fees to the seller reviews and description before buying happen me! The customer that concerns me even more sellers have excellent ratings: / wait it out for return! And Mercari confirms that the buyer once they get your money charges to my App store review, maybe enough... Very annoying and frustrating and ultimately as big waste of time protection and I will not do offer. Sell with them again you just performed triggered the security solution USPS instead of UPS going. Buyer protection and I did not want to share your own experiences with and... From every possible angle within 24 hrs Mercari for unauthorized charges to App! That was stolen through internet fraud 419th among marketplace sites like the Mercari to focus on morning! Money for a buyer they will release your payment to the seller seller a 5 rating... Should link to law firms that cover class action or help put people together whove been wronged their. A response a day later saying they would check into it normal but still reasonable ; comes... Fee if a direct deposit transfer is rejected by your bank fairly good feedback thinking what my best option as... Coming up it wont come the wrong and most of you know some people are and... A new tracking number so that I never purchased from Poshmark, will... Out for my return because I could not provide the photos within 24 hrs wanted the page to coming...
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